Refund policy
Blue Partner Shop is committed to providing high-quality products. If your order arrives damaged, incomplete, or incorrect, please review our return guidelines below.
Eligibility for Returns & Claims
Returns or replacements are eligible under the following conditions:
- Damaged or Defective Goods: Products arriving damaged, torn, leaking, or exhibiting manufacturing defects.
- Order Discrepancies: Items delivered that differ from your order confirmation or missing items from your parcel.
- Quality and Shelf Life Standards: Products delivered failing to meet commercial shelf-life criteria or standard product specifications.
Mandatory Claim Timeframes
To facilitate prompt inspection and resolution, issues must be reported to Customer Support within the following timeframes from package delivery:
- Quantity Shortages / Discrepancies: Must be reported within 24 hours of package receipt.
- Visible Damage and Product Quality Defects: Must be reported within 72 hours of package receipt.
Return Process
- Submit Request: Contact Customer Care via email (Operating hours: Monday–Friday, 09:00–18:00 hr, excluding weekends and public holidays). Please include your Order Number, a description of the issue, and photo/video evidence showing the damaged or incorrect product and shipping packaging.
- Authorization: Upon initial review, Customer Support will provide return instructions and a pre-authorized shipping label.
- Quality Control (QC) Inspection: Returned items undergo QC inspection at the warehouse upon arrival (processed within 3 business days of receipt) to confirm return eligibility.
Refund Terms
- Approval: Upon successful QC inspection approval, a full refund or product replacement will be executed.
- Refund Method: Approved refunds will be issued directly to your original payment method (Credit/Debit Card or PromptPay/QR Payment via Omise).
- Processing Window: Refund processing times vary by issuing bank (typically 7 to 14 business days following QC approval).